Now Hiring - Inside Sales Representative in Salem, NH

Inside Sales Representative

Worldcom Exchange, Inc. (WEI) is a leading provider of advanced IT solutions and services supporting critical environments from the datacenter to the desktop. WEI’s clients include Fortune 100 companies and small & medium sized businesses across multiple industries including manufacturing, financial services, retail, and healthcare.

WEI is a privately held and debt free, family-owned business headquartered in Salem, NH. WEI was founded in 1989, by Belisario and Leslie Rosas, who are the current owners of the company today.

WEI provides products and solutions from leading manufacturers across Data Center Infrastructure, Cloud and Virtualization, Networking & Security, Client, and other areas. Partnering with industry leaders as well as smaller emerging technology companies has been a hallmark of the WEI go-to-market strategy. Our unique business model provides measurable value by developing accurate solutions which help our clients efficiently manage and optimize their IT infrastructures.
Due to continued growth, we are looking to add an Inside Sales Representative (ISR) based out of our Salem, NH location, who will be responsible for handling customer inquiries of all types. They are required to be courteous and pay close attention to detail for accuracy for internal and external client needs. The Inside Sales Rep will be the liaison between WEI’s internal and external clients and will, therefore, be required to have a good technical aptitude and the ability to listen, understand and assist with solutions for our client needs. (This is not a cold calling prospecting role.)
Responsibilities:

• Submit quotations in a professional manner, including a detailed description product and delivery times
• Follow up with internal and external clients on quotes generated to discuss questions and or timelines of order for forecasting purposes internal and external
• Generates revenue by obtaining orders, understanding and interpreting technical requirements, providing technical information, and developing accounts.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Submits orders by referring to price lists and product literature.
• Emphasize product/service features and benefits, quote prices, discuss credit terms, and

prepare sales order forms and/or reports.

• Maintain necessary prospect and forecast information in CRM
• Interact with customers and team via phone and email.
• Maintain expert level of product knowledge and application.
• Listen, understand, and convey customer requirements.
• Provide status of ongoing projects and future projects.
• Strong organizational, problem solving skills and attention to detail and excellent follow-up.
• Comfortable with team-based work structure; ability to demonstrate flexibility on the job.

Basic Requirements:

• 3-5 years’ experience in sales, sales support, and/or customer service.
• Proficient in Microsoft Office.
• Strong organizational, problem solving skills and attention to detail and excellent follow-up.
• Have a deep technical understanding of Enterprise Datacenter & Networking Technologies including, Routing (Layer 2 & 3), & Switching (Layer 2 & 3)
• Strong communication, interpersonal and organizational skills.

Preferred Requirements:

• Experience at a VAR and/or Technology Company is a plus
• Proficiency with CRM/Database tools

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Salem, NH 03079: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location